Returns & Exchanges

At Tennis Vibe Shop, we’re passionate about your game. We understand that sometimes a racquet doesn’t feel quite right, or those new shoes need a different size. That’s why we’ve created a straightforward returns and exchanges process to ensure you’re completely satisfied with your tennis gear.

Our Return Policy Overview

We accept returns and exchanges within 15 days of you receiving your items. All returned products must be in original, unused condition with all tags attached and in their original packaging.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and details about the item(s) you wish to return or exchange
3. Wait for authorization – we’ll email you a Return Authorization Number and instructions
4. Package the item(s) securely in the original packaging
5. Ship the package to our address (provided in your return authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot guarantee receipt of untracked packages.

Refund Process

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• You will receive an email confirmation when your refund has been processed
• Please allow additional time for your bank or credit card company to process and post the refund to your account

Exchange Process

For exchanges:

• We will ship your replacement item once we receive your return
• If the exchange item is of higher value, you will be charged the difference
• If the exchange item is of lower value, we will refund the difference
• Standard shipping rates apply for exchanged items

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

• Braces & Supports (for hygienic reasons)
• Ball Hoppers (due to potential exposure to court surfaces)
• Any used or worn apparel items
• Products without original tags or packaging

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective merchandise.

Return Authorization Request Template

Use this template when emailing us about your return or exchange:

Return Address

Please ship returns to:

Note: Without a Return Authorization Number, we cannot process your return. Please wait for authorization before shipping your items.

Have more questions? Our customer service team is here to help at [email protected]. We’re committed to making sure you have the right gear to enjoy your game to the fullest!