Welcome to Tennis Vibe Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re looking for the latest Adidas gear, beginner equipment, or stylish tennis apparel, we’re here to help you make the most of your shopping experience.

Products & Brands

What brands do you carry?
We specialize in premium tennis brands including Adidas, Babolat, Astrel, Bidi Badu, Blade, and more. From performance wear to casual tennis apparel, we curate collections that blend style and function.
Do you have products for beginners?
Absolutely! We offer a dedicated “Beginner” section with rackets, apparel, and accessories perfect for those new to the sport. We also have ball hoppers and machines to help you practice like a pro.
Do you sell exclusive or special items?
Yes! Check our “Accessory Specials” and “Boys’ Sale Tennis Apparel” for limited-time offers and discounted items. We frequently update our inventory with fresh styles and deals.

Shipping & Delivery

Where do you ship?
We ship globally to tennis enthusiasts everywhere! However, due to logistical constraints, we are unable to deliver to some remote areas and parts of Asia.
What are my shipping options?
We offer two convenient methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: For orders over $50, delivered via EMS within 15-25 days after dispatch.
How long does order processing take?
We process orders within 1-2 business days, which includes picking, packing, and quality checks to ensure your gear meets our high standards.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. If anything isn’t perfect, reach out to our support team at [email protected] for assistance.
How do I initiate a return?
Contact our friendly support team with your order details and reason for return. We’ll guide you through the process to ensure a smooth experience.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Yes! We use encrypted payment processing to ensure your personal and financial data remains safe and secure.

Account & Support

How can I contact customer support?
Reach us anytime at [email protected]. We’re here to help you focus on your game, not the logistics!
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and receive updates on new arrivals and promotions.

Still have questions? We’re always here to help! Email us at [email protected] and we’ll get back to you promptly.

Thanks for shopping at Tennis Vibe Shop – where style meets the court!